Terms & Conditions

Standard terms and conditions of business for the sale of vouchers on the online voucher portal of Crusader Investments B.V.

1. Scope of Application

The following standard terms and conditions of business (referred to below as “STC’s”) apply to the sale of vouchers (single- and multi-purpose vouchers) on the online voucher portal of Crusader Investments B.V. (referred to below as “the Seller”) at

  • shop.eventhotels.com

and are incorporated into the purchase contracts entered into through that website.  

A voucher is a “single-purpose voucher” if the place for delivery of the items or performance of the services to which the voucher relates and the value added tax owed for these items or services are certain at the time the voucher is issued (§3 (14) of the German Value Added Tax Act (Umsatzsteuergesetz)). A “multi-purpose voucher” is a voucher which is not a single-purpose voucher (§3 (15) of the German Value Added Tax Act).

Your order will be executed in accordance with the STC’s applicable at the time of the order. The current version of the STC’s can be viewed in the voucher shop under “STC’s”.

Any contradictory or differing standard terms and conditions or other restrictions of yours will not become part of the contract unless the Seller has expressly agreed to these in the individual case before the contract is concluded. 

2. Contracting partner

Only persons of at least 18 years of age are entitled to make purchases on our online voucher portal.

You are a “consumer” for the purposes of these STC’s if you enter into a contract with the Seller for a purpose that cannot be attributed to your commercial or professional activities.

You are a “businessperson” for the purposes of these STC’s if you enter into a contract with the Seller for a purpose which can be attributed to your commercial and/or independent professional activities.

The contract is concluded between you and

Crusader Investments B.V. / Event Hotels
Konrad-Adenauer-Ufer 5-7, 50668 Cologne, Germany
Director: Daalis Holding B.V.
Court of registry: Cologne Local Court (Amtsgericht Köln), company registration no. HRB 67226,

as the Seller.

3. Conclusion of the contract, language of the contract

The products (vouchers) shown in the Seller’s online voucher portal shall be understood only as an offer to place an order and do not constitute a binding offer. By clicking on the “order now” button, you are making a binding offer to enter into a contract to purchase the chosen voucher(s). Confirmation of the receipt of your order will then immediately be sent to the email address provided by you. During the order process you can correct entry errors by clicking on the “back” button and making a new entry. Before a binding offer is submitted, all entries will be shown to you again in a confirmation window and can be corrected by you there. After placing your order you will receive confirmation of the receipt of the order from the Seller. However, this is not yet confirmation that the contract is concluded. The contract is made when the Seller sends you an order confirmation – at latest, however, when the Seller digitally provides you with the ordered voucher to download and print (Print@Home) in the online voucher portal and by email. The purchase contract can be concluded in the following language(s): German. The text of the contract and the STC’s valid at the time the contract is concluded is not saved by the Seller and is no longer available to you in this version after the contract is concluded. However, you have the opportunity to view and save these STC’s during the order process. The Seller is not subject to any codes of conduct.

4. Right to cancel

If the person placing the order is a consumer, i.e. a natural person placing the order for a purpose which cannot be attributed to his/her commercial or independent professional activities, then the person placing the order has a statutory right of cancellation.

Cancellation information

As a consumer, you have the right to cancel this contract within 14 days without specifying a reason.  

The cancellation period is 14 days from the day upon which you or a third person specified by you (who is not the consignor) takes possession of the goods (voucher). If the voucher is made available to you as a download or by email as a PDF file, the cancellation period begins on this day. 

To exercise your right to cancel you must inform us,

Crusader Investments B.V.
Konrad-Adenauer-Ufer 5-7, 50668 Cologne, Germany
Telephone: +49 221 973 056 0, Fax: +49 221 973056 930;
Email: voucher@eventhotels.com,

of your decision to cancel this contract by making an unambiguous declaration (e.g. by letter sent by post, fax or email) to this effect. You can use the attached model cancellation form, but this is not obligatory.

To comply with the cancellation period it is sufficient that you send the communication exercising your right to cancellation before the cancellation period expires.

Consequences of cancellation

If you cancel this contract, we must return all payments received from you, including delivery costs (excepting any additional costs resulting from you selecting a type of delivery other than the cheapest standard delivery offered by us) immediately and at the latest within 14 days from the day on which we received communication of your cancellation of the contract. Unless otherwise agreed with you, we will make the repayment by the same payment method used by you for the original transaction; in no case will you be charged a fee because of the repayment. 

We can refuse to make the repayment until we have received the goods (the delivered voucher) back from you or until you have provided evidence that you have returned the goods, whichever is earlier. 

You must return or handover the goods to us immediately and at the latest within 14 days of the day upon which you inform us of the cancellation of this contract. The deadline is complied with if you dispatch the goods before the 14 day period expires. This obligation to return the goods does not apply if you have only received the voucher as a download or as a PDF file by email; in this case we will cancel the voucher electronically.  

You bear the direct costs of returning the goods.

You are only liable for any loss in the value of the goods if this loss of value arises from the goods being handled other than as necessary to check their condition, characteristics and functioning.

– End of cancellation information –


Model cancellation form

If you wish to cancel the contract, please fill out and return this form to:

Crusader Investments B.V.
Konrad-Adenauer-Ufer 5-7, 50668 Cologne, Germany
Fax: +49 221 973056 930
Email: voucher@eventhotels.com

I/We* hereby cancel the contract entered into by me/us* for the purchase of the following goods

Ordered on / received on *

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only in the event of a paper communication)


* Delete as applicable

5. Price and payment methods

The prices specified on the day of the order are decisive. This also applies to delivery and shipping costs (where arising). 

The tax regulations depend on whether the voucher is a single-purpose or multi-purpose voucher. The voucher type will be shown on the invoice.

In relation to multi-purpose vouchers, the following applies:
On the basis of the legal regulations contained in the German Value Added Tax Act (Umsatzsteuergesetz), an account with a tax statement can only be issued at the time the services are actually performed. This is the time at which the voucher is redeemed. 

The prices shown on multi-purpose vouchers do not refer to value added tax, as the voucher itself represents a 100% credit note. Value added tax is first taken into account on the invoices issued in the participating Event Hotels.

The following applies to single-purpose vouchers:
On the basis of the legal regulations contained in the German Value Added Tax Act (Umsatzsteuergesetz), an account with a tax statement is issued at the time the single-purpose voucher is issued. The price shown on the single-purpose voucher already includes the value added tax. There is no further taxation when the voucher is redeemed.

You can pay the purchase price for the voucher by credit card or PayPal. Payment shall only be deemed to have been made if the Seller can dispose of the amount unconditionally.

Notwithstanding any other stipulation made by you, the Seller is entitled to credit payments made by you to any older outstanding debts that may exist. If costs and interest have already accrued, the Seller is entitled to credit payments first against costs, then against interest and finally against the main debt.

6. Delivery

Vouchers ordered will be made digitally available to download and print (Print@Home) on the online voucher portal and by email. You will pay the additional cost of any special shipping requests you may make.

If you are a businessperson, the risk of destruction, loss or damage of the goods passes to you when the goods are sent or, in the event that you collect the goods, when they are made available to you.

7. Guarantee

If you are a businessperson and the goods are defective, the Seller warrants that it shall first (at its option) provide rectification or delivery of a replacement. 

Businesspersons are obliged to examine the goods for defects immediately upon their receipt and to give written notice of any defect without delay and within 2 weeks of receipt at the latest. Failure to do so will prevent the assertion of any warranty claims.

For business persons the warranty period is then one year from the delivery of the goods or performance of the respective service. This does not apply if the Seller has fraudulently concealed a defect.

If you are a consumer, the Seller guarantees the goods in accordance with the statutory provisions.

8. Liability

Regardless of the grounds for the Seller’s liability, the Seller’s liability is limited to the foreseeable losses typical for this type of contract.

This does not apply

(a) in respect of the breach of a fundamental contractual duty, i.e. a contractual duty, the fulfilment of which is essential for the proper performance of the contract and upon compliance with which the customer can and does usually rely,

(b) in respect of injury, loss of life or damage to health,

(c) in respect of intentional or grossly negligent breaches of duty by the Seller, its legal representatives or vicarious agents,

(d) to liability under the German Product Liability Act (Produkthaftungsgesetz); and

(e) to claims under warranties.

9. Redemption of vouchers

•As specified on the vouchers, the vouchers can be redeemed by you in all participating Event Hotels situated in Germany and listed on shop.eventhotels.com, or in the specific hotel identified on the voucher, against the hotel’s own services. The vouchers cannot be used to pay for services performed by third party providers.  

The voucher cannot be redeemed for cash.

If the price of the service against which the voucher is redeemed is lower than the value of the voucher, the redeemer shall be given a voucher in the amount of that difference in value in the hotel. The voucher for the difference in value shall be valid for the remaining period of the original, partially redeemed voucher.

The right to redeem the voucher shall expire 3 years from the end of the year in which the voucher was issued (according to its issue date).

10. Data protection

Your data will only be used to process your order. All your data is saved and processed in accordance with the provisions of the German Data Protection Act (Bundesdatenschutzgesetz) and the EU General Data Protection Regulations (GDPR).   Your data will be deleted in accordance with the statutory time periods.

You have a right to information and to the correction, blocking, deletion, restriction of processing and transfer of the data saved. 

In addition, the Seller’s data protection policy applies. This can be viewed under the menu item “Data Protection Policy”. 

11. Advice about the possibility of online dispute resolution

The Seller points out the existence of the platform established by the European Commission. This can be used by consumers to resolve disputes out of court.  A link to this platform can be found in the Seller’s legal notice.

12. Advice about the consumer arbitration process

The Seller points out that it does not participate in arbitration before a consumer arbitration board under the German Consumer Arbitration Act. 

13. Final provisions, applicable law, jurisdiction

The law of the Federal Republic of Germany applies, excluding the UN Sales Convention. This provision shall not affect the mandatory regulations of the state in which you are habitually resident.

The law of the contract is German.

The courts of the place where the Seller has its registered office shall have jurisdiction in relation to business persons.

Version: October 2020

WordPress Cookie Plugin by Real Cookie Banner